Privacy policy

Last updated 15 October 2026

This Privacy Notice for Charnwood Industries Pty Ltd ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:

• Visit our website at charnwood.io or any of its subdomains
• Create or use a Charnwood account
• Write to us, or otherwise contact us

Charnwood Industries Pty Ltd (ABN 87 690 793 358) is the single legal entity, and the data controller, behind every Charnwood product and service. This is Charnwood's own Privacy Notice, and it covers charnwood.io, its subdomains, and the Charnwood account. It covers everything those surfaces do, with any product-specific detail set out as a labelled sub-section within this Notice rather than as a separate policy. Any other website this company operates publishes its own privacy notice covering what that website collects, and this Notice does not describe it. More than one notice does not mean more than one company: there is one company and one ABN behind all of them, and a request you make to us under this notice reaches that company whichever website you sent it from.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@charnwood.io.

Summary of key points

This summary provides key points from our Privacy Notice. You can find out more about any of them by following the link at the end of each key point, which takes you to the section of this Notice that covers it in full.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered 'special' or 'sensitive' in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

Do we send the details you type into a form to an advertising platform? No. This website runs two tags, Google Analytics and the X (Twitter) website tag. Both record the pages you visit; neither reads the fields of a form, and no contact detail of yours, hashed or otherwise, is sent to an advertising platform from this website. We also receive no advertising click identifier here, and set no advertising cookie of our own. The forms for creating and running a Charnwood account are on subdomains that run no analytics or advertising tag at all. Learn more about what our advertising and analytics tags receive, and how to turn them off.

How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by emailing us at privacy@charnwood.io, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

1. What information do we collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you create or use a Charnwood account, when you tell us you are interested in something we are building, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names
• email addresses
• organisation names, where you sign up on behalf of an organisation
• the kind of work you do, where a form offers that question and you choose to answer it
• authentication data: your password, and the single-use codes we email you

No form under this domain asks for a phone number, a postal address, or a payment card, and none accepts a file upload.

We do not collect payment card details. If we ever offer something you can pay for, payment is taken through a payment provider's own checkout, so your card details go to that provider and not to us.

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: charnwood.io/cookie-policy.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
• Device Data. We collect what your browser sends with each request for a page: your IP address (or that of a proxy server), your browser type and version, your operating system and device type, and your language preferences.
• Approximate location. We work out the approximate country or region your request came from by looking up your IP address. That is the only location information we collect: we do not ask your device where it is, and we do not use GPS or any other precise location technology. We use it to decide whether to ask you about cookies before any optional one runs, and for our own reporting.

Forms on this website

In Short: No page of the charnwood.io website collects personal information through a form. The forms that do exist under this domain are the ones for creating and running a Charnwood account, and they are set out immediately after this.

No page of the charnwood.io website itself collects personal information through a form. This website is the company's own page together with these legal pages: it carries no enquiry form, no booking form and no registration form. The only place on it that takes an instruction from you at all is the cookie preferences page, which records your cookie choice in a cookie on your own device and asks you for nothing about yourself.

The forms that do exist under this domain are on subdomains of charnwood.io, this notice covers them, and they are set out under 'Charnwood account forms' and 'Registering interest in a product we are building' below. If we ever add a form to the website itself, it is described here in the same change that adds it.

Charnwood account forms

In Short: Creating and running a Charnwood account collects the details you enter into the sign-up, sign-in, and account settings forms. These are on subdomains of charnwood.io.

You can create and run a Charnwood account. These forms are not part of the charnwood.io website's own pages; they sit on subdomains of charnwood.io, and they are set out here because they are real forms that anyone can reach:

• Create an account (id.charnwood.io/sign-up). First name, last name, email address, a password, and, where you are signing up on behalf of an organisation, the organisation's name.
• Sign in, and reset a password (id.charnwood.io/sign-in). Your email address, your password, and the single-use codes we email you to confirm it is you.
• Account and organisation settings (on portal.charnwood.io, once you are signed in). Your name, your email address, and your display time zone. If you invite someone else into your organisation, the form also takes that person's email address.

How we handle these. We use account details to create and operate your account, to confirm that an email address is yours, to keep the account secure, and to send you service messages about it. Where you give us another person's email address in order to invite them into your organisation, we use it to send that invitation and to record the membership it creates, and for nothing else. Your email address and your name are recorded encrypted under a key we can destroy, so that destroying that key permanently prevents them being read, and your password is never stored in a form anyone can read. We rely on the performance of our agreement with you, and our legitimate interest in operating and securing the account, as the legal bases for this processing (see 'What legal bases do we rely on to process your personal information?' below). We do not use account details to build a marketing profile of you.

Registering interest in a product we are building

In Short: Where we are building a product and have put up a page about it on a subdomain of charnwood.io, that page carries a form for telling us you would like to hear when it is ready. It asks for your name and your email address, and optionally what kind of work you do. We use it to tell you about that product and for nothing else.

There is no such page and no such form under charnwood.io today, and we hold no registration of interest under this domain. This sub-section says what happens where we put one up. When we are building something, we sometimes put up a page describing it on a subdomain of charnwood.io before it is finished. Where we do, that page carries a short form for registering your interest. The form asks for your name and your email address, and it offers an optional question about what kind of work you do, from a short list of choices we supply. It asks for nothing else, and there is nothing to pay and no account to create.

How we handle it. We use your name and your email address to contact you about the product you registered interest in, which in practice means telling you when it is available and answering you if you write back. We do not use it to market anything else to you, we do not add it to a general mailing list, and we do not sell, rent or share it with anyone. Where you tell us what kind of work you do, we use that to understand who is interested in the product; it is a category from our own list and it says nothing about you as an individual beyond your occupation.

How it is stored. Your name and your email address are recorded encrypted under a key that belongs to your registration alone and that we can destroy. Destroying that key permanently prevents them being read, including in our own backups, so an erasure is complete rather than a promise to stop looking. Nothing you enter on the form is sent to any advertising or analytics platform, and no advertising or analytics tag runs on these pages at all.

How long we keep it. Until the product is available and we have told you, or until you ask us to remove you, whichever comes first. You can ask at any time by writing to privacy@charnwood.io, and we will destroy the key that opens your details, which is what section 'How can you review, update, or delete the data we collect from you?' describes.

We rely on our legitimate interest in telling people who have asked to be told when something we are building is ready, as the legal basis for this processing (see 'What legal bases do we rely on to process your personal information?' below). Submitting the form places you under no obligation and creates no agreement between you and us.

What our advertising and analytics tags receive

In Short: This website runs two tags, Google Analytics and the X (Twitter) website tag. Both record the pages you visit. Neither reads the fields of a form, and nothing you type is sent to an advertising platform from this website, in hashed form or in any other form. You can turn both off at any time on our cookie preferences page.

What runs here, and what it is for. Two tags run on the pages of charnwood.io. Google Analytics measures how visitors use the website and answers to the analytics cookie category. The X (Twitter) website tag measures the effectiveness of our advertising and answers to the advertising category. Both are listed, with what each is for, in our Cookie Notice: charnwood.io/cookie-policy. No other advertising or analytics tag runs on this website, and none runs at all on the account subdomains where the forms are.

What they receive. Each receives information about your visit: the pages you view and the technical information described under 'Information automatically collected' above. Neither reads the contents of a form, and we do not send your name, email address or mobile number to any advertising platform from this website, in any form, including in a hashed or encoded form. We state that in those terms because the opposite practice is common: some advertising tags read submitted form fields and send a hashed copy of them, and hashing in that setting is a matching mechanism rather than anonymisation. No tag on this website does it.

We receive no advertising click identifier on this website. A website that advertises on Google receives a click identifier on the link the advertisement is clicked from, may store it on the visitor's device, and may later report to Google that the click led to an outcome. We hold no Google advertising account for this website and run no Google advertisement pointing at it, so no click identifier is received here, none is stored on your device by us, and none is reported. If that ever changes, it is described here in the same change.

The accounts they report into. Visits here are measured in a Google Analytics property held for Charnwood, and that property is not linked to any advertising account, so what it measures is not used to build the audiences any advertisement is shown to. The X tag here reports into an X advertising account held for Charnwood.

Google and X are overseas recipients. Google and X are United States companies and each may also process information in other countries in which it operates, so information reaching either of them through these tags is a disclosure to an overseas recipient under Australian Privacy Principle 8. Each receives what it receives under its own terms for businesses and uses it for its own purposes as well as for ours, so neither is a service provider acting only on our instructions, and you should read their privacy policies as well as this one.

Whether either runs at all depends on your cookie choice, and where you are decides the starting point. If you are in the European Economic Area, the United Kingdom or Switzerland, or we cannot tell where you are, we ask you first and nothing optional runs until you accept it. Everywhere else, including Australia, these tags are treated as accepted unless and until you turn them off. You can turn them off at any time on our cookie preferences page, and once you have, they do not load. Under Australian privacy law we rely on this notice, on the purposes being ones we have told you about, and on your ability to turn the tags off; where the GDPR applies to you we rely on your consent, which is why nothing runs in those regions until you give it. A cookie cannot be shared between two separate domains, so the choice you make here applies to charnwood.io and its subdomains.

2. How do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the following purposes listed below. We may also process your information for other purposes only with your prior explicit consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user enquiries and offer support to users. We may process your information to respond to your enquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To set up and manage anything you pay us for. There is nothing you can buy through the Services today. If and when we offer a paid product or subscription, we may process your information to set it up, to take payment for it, and to deal with any cancellation or refund.
• To send an organisation invitation you ask us to send. Where you invite someone into your organisation, we use the email address you give us to send that invitation and to record the membership it creates, and for nothing else.
• To tell you about a product you registered interest in. Where you have asked to be told when something we are building is ready, we use your email address to tell you and to answer you if you write back, and for nothing else. We do not add you to a general mailing list.
• To measure our advertising, and to build the audiences it is shown to. No advertising is displayed on this website. The X (Twitter) website tag measures the effectiveness of our advertising and builds audiences our own advertisements may be shown to elsewhere. For more information see our Cookie Notice: charnwood.io/cookie-policy.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.

3. What legal bases do we rely on to process your personal information?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

We process your personal information in line with the Australian Privacy Principles in Australia's Privacy Act 1988 (Cth), which we follow voluntarily, as the section 'Do other regions have specific privacy rights?' explains. Because we operate internationally, we may also rely on the following legal bases where the laws of other jurisdictions (such as the General Data Protection Regulation (GDPR) in the EU and the UK GDPR) apply to you:

• Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
  • Measure our advertising and build the audiences it is shown to
  • Analyse how our Services are used so we can improve them to engage and retain users
  • Support our marketing activities
  • Diagnose problems and/or prevent fraudulent activities
  • Understand how our users use our products and services so we can improve user experience
• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

4. When and with whom do we share your personal information?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

Google and X are the exception to the paragraph above, and we say so rather than leave it implied. Both receive information through their own tags in your browser, under their own terms for businesses, and each uses what it receives for its own purposes as well as for ours. They are not acting only on our instructions, and we are not in a position to promise on their behalf that they are.

The third parties we may share personal information with are as follows:

• Web and Mobile Analytics
  • Google Analytics, which measures visits to this website in a Google Analytics property held for Charnwood, and which is not linked to any advertising account
• Advertising measurement
  • X (formerly Twitter), which receives page-view information through its website tag where advertising cookies are running, and none of the details you enter into a form. It reports into an X advertising account held for Charnwood, and it is the only advertising tag on this website
• Website Hosting and File Storage
  • Fly.io, which hosts this website. No form under this domain accepts a file upload, so nothing you send us is held in Fly.io's object storage service
• Email and Productivity
  • Microsoft, whose Microsoft 365 service carries and stores the service messages we send you, including the single-use codes and the organisation invitations described under 'Charnwood account forms' above

Overseas recipients. The third parties named above are located outside Australia, principally in the United States: Google, X, Microsoft and Fly.io are all United States companies, and each may also process information in other countries in which it operates. Sharing personal information with any of them is a disclosure to an overseas recipient under Australian Privacy Principle 8. The contractual safeguards described at the start of this section apply to the providers that act on our instructions. They do not apply in the same way to Google and X, for the reason given above. None of the details you enter into a form is sent to an advertising platform from this website, which is set out under 'What our advertising and analytics tags receive' above.

We also may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Charnwood Industries Pty Ltd has no parent company, no subsidiary, and no joint venture partner, so there is no affiliate for your information to reach, and we have no business partner we share it with.

5. Do we use cookies and other tracking technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit two third parties to use tracking technologies on this website, one for analytics and one for advertising measurement. No advertising is displayed on this website. What the advertising tag builds is audiences our own advertisements may be shown to on other websites, which is set out under 'What our advertising and analytics tags receive' above.

To the extent these online tracking technologies are deemed to be a 'sale' or 'sharing' (which includes targeted advertising, as defined under applicable laws), you can opt out of them by declining analytics and advertising cookies on our cookie preferences page, or by writing to us.

Specific information about how we use such technologies on this website, whether any of them runs before you have made a choice, and how you can refuse them, is set out in our Cookie Notice: charnwood.io/cookie-policy.

The tags on this website record your browsing and nothing you type. What each of them receives, and the account each reports into, is set out under 'What our advertising and analytics tags receive' above.

Google Analytics

We may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy and Terms page.

6. How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How do we keep your information safe?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. Do we collect information from minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.

We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at privacy@charnwood.io.

9. What are your privacy rights?

In Short: Depending on your country, province, or state of residence, the applicable privacy law may give you rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (including Australia, and others such as the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'How can you contact us about this notice?' below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in Australia and you believe we have not handled your personal information as this Privacy Notice says, please complain to us first, using the contact details in the section 'How can you contact us about this notice?'. The section 'Do other regions have specific privacy rights?' explains why the Office of the Australian Information Commissioner generally cannot deal with a complaint about us. If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'How can you contact us about this notice?' below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Marketing communications: We send no marketing or promotional messages from this website today, and we send no SMS messages at all. If we ever do send a marketing email, it will carry a link to unsubscribe, and you can tell us to stop at any time using the details in the section 'How can you contact us about this notice?' below. Either way we may still send you service messages that are necessary for the administration and use of your account, and replies to what you have asked us.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: charnwood.io/cookie-policy.

If you have questions or comments about your privacy rights, you may email us at privacy@charnwood.io.

10. Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

11. Do other regions have specific privacy rights?

In Short: You may have additional rights based on the country you reside in.

Australia and New Zealand

We follow Australia's Privacy Act voluntarily. Australia's Privacy Act 1988 (Cth) does not cover most small businesses, and we are one: our annual turnover is A$3 million or less, so the Act does not currently apply to us. We follow it anyway. We handle your personal information in line with all thirteen Australian Privacy Principles, and if a data breach is likely to result in serious harm to anyone, we assess it and notify the people affected and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme would require if it applied to us. These are our own commitments rather than duties the Act places on us. If the Act comes to cover us, because our business grows, because the law changes, or because we choose to be covered, we will update this Privacy Notice.

Where New Zealand's Privacy Act 2020 applies to what we do, we follow it as that Act requires (together with Australia's Act, the Privacy Acts).

This Privacy Notice is written to meet the notice requirements of both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfil their applicable purpose, it may affect our ability to provide our services, in particular:

• offer you the products or services that you want
• respond to or help with your requests

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'How can you review, update, or delete the data we collect from you?'

If you believe we have not handled your personal information in line with the Australian Privacy Principles or this Privacy Notice, complain to us first, using the contact details in the section 'How can you contact us about this notice?', and tell us what happened. We will look into it and answer you in writing. Because Australia's Privacy Act does not currently cover us, the Office of the Australian Information Commissioner generally cannot deal with a complaint about us. If you are located in New Zealand and New Zealand's Privacy Act applies to what we do, you can complain about a breach of New Zealand's Privacy Principles to the Office of the New Zealand Privacy Commissioner.

12. Do we make updates to this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Last updated' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

13. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at privacy@charnwood.io. The entity responsible for this notice, and the data controller, is:

Charnwood Industries Pty Ltd
ABN 87 690 793 358
Perth, Western Australia
Australia

14. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, province, or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please email us at privacy@charnwood.io.